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2001 TW Alexander Drive
PO BOX 13925
Durham, NC
27703, USA
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2001 t.W. Alexander Drive
PO BOX 13925
Durhams, NC
27703, USA

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Product Safety Recall Notices



IMPORTANT SAFETY NOTICE “PERFECT BAND” FITNESS BAND PRODUCT RECALL

It has recently come to the attention of Perfect Fitness that some consumers appear to be using the Perfect Fitness Bands in a manner not intended by Perfect Fitness, in connection with workouts that are not recommended by Perfect Fitness when using the Bands or when performing exercise workouts other than as indicated in the Perfect Fitness Workout Guides and User Guide. This can and has been reported to result in the overstretching of the Bands. Overstretching is a prohibited use and contrary to the warnings accompanying the Bands, which warnings are also available for consumer reference in the User Guides on the Perfect Fitness website.

Overstretching of the Bands can cause the Bands to become detached from the cloth loops, which can result in serious physical injury to the user and/or those in the immediate vicinity. Accordingly, out of an abundance of caution, and to enhance safe use of the Bands, Perfect Fitness is voluntarily recalling the following Bands, which consumers may have purchased since September 2012:

  • Perfect Bands Heavy 25LB, UPC Code 096506310354
  • Perfect Bands V Heavy 30LB, UPC Code 096506310361
  • Perfect Bands Ultra Heavy 40LB, UPC Code 096506310378

Consumers who purchased these products should IMMEDIATELY STOP USING THEM and return them to Perfect Fitness for a full refund, including refund of all postage or shipping, or free replacement with the new Perfect Bands. If the consumer does not desire replacement and also wishes to return Perfect Handles purchased in connection with the Bands, a full refund will be given for the Handles as well. All products returned to Perfect Fitness should be sent to the following address:

Perfect Fitness Bands Recall
2001 TW Alexander Drive
Box 13925
Durham, NC 27709-3925

For additional information about this recall, and directions for proper use of replacement Bands and the proper workouts for use with replacement Bands email recall@4implus.com , or call the Perfect Fitness Customer Service Department toll free at 800-446-7587, option 2 between 8:00 a.m and 5:00 p.m. Eastern Time.

Frequently Asked Questions

Q. Why is Perfect Fitness conducting this recall?

A. Out of an abundance of caution, we are conducting this voluntary recall to prevent potential injury that has been reported in connection with the misuse by overstretching the bands and/or using them for exercises not recommended with our Perfect Bands.

Q. How can I tell if I have a product affected by the recall?

A. There are three Perfect Fitness resistance bands being recalled:

  • Perfect Band Heavy 25LB, UPC Code 096506310354 Purple
  • Perfect Band V Heavy 30LB, UPC Code 096506310361 Gray
  • Perfect Band Ultra Heavy 40LB, UPC Code 096506310378 Black
The UPC code can be found on the bottom left corner of the back of the packaging below the bar code. If you no longer have the packaging and need assistance determining whether your band is one of the three listed above, please contact a Customer Service Representative at 1-800-446-7587.

Q. Are any other Perfect Bands (5lb, 10lb, 15lb) being recalled besides the 25lb, 30lb and 40lb?

A. No.

Q. How can I take advantage of the recall?

A. Consumers who purchased one or more of these bands should IMMEDIATELY STOP USING THEM and return them to Perfect Fitness for a full refund, including refund of all postage or shipping, or free replacement with the new Perfect Bands. All products returned to Perfect Fitness should be sent to the following address:

Perfect Fitness Bands Recall
2001 TW Alexander Drive
Box 13925
Durham, NC 27709-3925

With your recalled item, please include the best mailing address for your refund check as well as contact information such as a phone number or email address.

Q. Can I return the product to Wal-Mart?

A. No. The recalled bands must be returned to Perfect Fitness.

Q. My Perfect Fitness band appears to be operating okay. Can I continue to use it?

A. No. Even though your bands appear to be safe, we are asking all customers to IMMEDIATELY STOP USING THE 25LB, 30LB AND 40LB BANDS and participate in the recall by returning the bands to us for a free replacement or refund. Please see above for the return address.

Q. Will I be able to repair the product myself?

A. No. Do not attempt to repair the bands yourself or continue to use them

Q. I no longer have the receipt for the product. Can I still return it?

A. Yes. You can still return the bands without a receipt.

Q. Will I receive a refund for the product?

A. Yes. If you prefer a refund rather than replacement bands you will receive a full refund for the purchase price of the bands plus postage.

Q. I purchased Perfect Handles for use with my bands. Are they being recalled?

A. No. But if you are returning your bands for a refund, rather than replacement, you can return the handles too and we will issue a refund for the handles as well.

Q. If I want a replacement product, how long will it take to process the exchange?

A. Upon receipt of your recalled bands, our Customer Service Department will process your replacement within 2 weeks.


WAYS TO CONTACT US:

By Phone:

Toll free in the USA: 1 (800) 446-7587

Please select menu option 2 for the recall helpline.

By Email:

You can send an email directly to recall@4implus.com

Alternatively, you can use the form below:












By Mail:

US Office

Perfect Fitness Bands Recall

2001 T.W. Alexander Drive
Box 13925
Durham, North Carolina
27709-3925




Perfect Pullup Handle Recall

Perfect Fitness no longer makes or sells the Perfect Pullup products which were recalled in 2011. Those were Models PL 7000 and PL 7101, and manufactured between December 2007 and April 2008.

If you still have a recalled product, you can still send it to us for replacement handles (if available) or a substitute product selected at our reasonable discretion. Send to the following address:

Perfect Pullup Handle Recall

2001 T.W. Alexander Drive
Box 13925
Durham, North Carolina
27709-3925